Terms of service

OVERVIEW

This website, located at https://zamzamperfumes.com/ ("Site"), is operated by Zam Zam Perfumes. Throughout the site, the terms “we”, “us” and “our” refer to Zam Zam Perfumes. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the United Arab Emirates or your country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. GOVERNING LAW & JURISDICTION (UAE)

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and enforced strictly in accordance with the federal laws of the United Arab Emirates and the local laws applicable in the Emirate of Dubai. Any dispute, claim, or controversy arising out of or relating to your use of this website or purchases made through the store shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

3. PRICING & CURRENCY

All product prices displayed on the website are listed in United Arab Emirates Dirhams (AED) unless explicitly specified otherwise. We reserve the right to modify prices, apply delivery surcharges, or discontinue products at any time without prior notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of any product or service.

4. PRODUCTS, ACCURACY OF ORDERS & BILLING

Certain products (such as exclusive fragrance lines) may be available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

5. SHIPPING & DELIVERY POLICY

Zam Zam Perfumes handles orders and delivery services within the United Arab Emirates and designated regional areas. Delivery timelines, courier partnerships, and relevant fees will be calculated and displayed during your checkout process.

It is the responsibility of the customer to provide an accurate delivery location, exact drop-off coordinates, and an active phone number to ensure successful courier handling. We are not liable for delayed, returned, or failed deliveries caused by inaccurate or incomplete courier details provided by the customer.

6. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information. Any reliance on the material on this site is at your own risk.

7. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

  • To violate any international, federal, or local regulations, rules, or laws of the United Arab Emirates.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To submit false, fraudulent, or misleading information during registration, ordering, or payment.

  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

8. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable UAE law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

9. CONTACT INFORMATION

Questions about the Terms of Service, claims, or feedback should be sent directly to us using our official customer contact points listed below:

  • Store Name: Zam Zam Perfumes

  • Website: https://zamzamperfumes.com/

  • Physical Address: Al Wasl Building, 33, 39th Street, Al Karama, Dubai, UAE

  • Official Email Address: contact@zamzamperfumes.com

  • Primary Contact Number: +971 50 219 2254

  • Secondary Contact Number: +971 54 279 1083